When it comes to making big purchases, many consumers rely on the advice of others before pulling the trigger. This is especially true when it comes to products and services that are new to the market or ones that are considered high-risk.
In order to make an informed decision, people often look to experts in their field for guidance. When it comes to purchasing decisions, this is where influencers come into play. What you’ll be reading pretty much sums up the reasons why you might need an influencer agency in Sydney.
First, let’s define consumer buying behaviour.
Consumer buying behaviour is the process consumers go through when they make a purchase decision. This process can be broken down into four main stages:
- Need recognition – This is the stage where the consumer becomes aware of a need or want. For example, a new mother may become aware that she needs to buy diapers for her baby.
- Information search – In this stage, the consumer starts to gather information about potential products that can satisfy their need. They may do this by reading reviews, talking to friends or doing online research.
- Evaluation of alternatives – The consumer compares different options and narrows down their choices. For example, a mother looking for diapers might compare brands like Pampers and Huggies.
- Purchase decision – Finally, the consumer makes a decision and purchases a product.
After the purchase, there is a post-purchase evaluation stage where the consumer evaluates whether or not they are satisfied with their purchase.
Let’s take a closer look at how they do this.
- At the need recognition stage, influencers can raise awareness about a problem or need that the consumer may not have been aware of before. For example, an influencer who is passionate about environmental issues may raise awareness about the need to buy sustainable products.
- During the information search stage, influencers can provide guidance on what products or services to consider. They can do this by sharing their own experiences or by providing reviews and recommendations.
- At the evaluation of alternatives stage, influencers can help the consumer compare different options and make a decision. For example, an influencer may do a side-by-side review of two similar products.
- Finally, at the purchase decision stage, influencers can provide a coupon code or discount that encourages the consumer to buy a product. They may also share their own positive experience with using the product.
After the purchase has been made, influencers can play a role in the post-purchase evaluation stage. This is when they can provide follow-up content that helps the consumer use and enjoy their purchase. For example, an influencer might share recipes for how to use a new kitchen appliance.
As you can see, influencers can have a significant impact on consumer buying behaviour. This is because influencers are considered experts in their field and their opinions carry a lot of weight. If you’re looking to increase sales, working with an influencer may be a good option for you.
If an influencer recommends a product, their followers are more likely to trust that recommendation and may be more likely to purchase the product themselves. On the other hand, if an influencer speaks negatively about a product, it can deter people from buying it.
It’s important to note that not all influencers are created equal. Some have more influence than others. Factors like number of followers, engagement rate and content quality all play a role in how much influence an influencer has.
When choosing an influencer to work with, it’s important to pick one that is a good fit for your brand. They should have a similar target audience and be an expert in your industry.